FAQ

Shipping

Delivery Times

Netherlands: 1 – 2 working days

Europe: 3 – 10 working days

Outside Europe: 7 – 15 working days

Returns

You can return your order 14 days after receiving it. Send an email with your order number to info@thebamboovement.com to apply for a refund.

More information about returns can be found here.

Shipping Costs

To:

The Netherlands: €3,95 – free shipping on orders above €25,-

Rest of Europe: €6,95 – free shipping on orders above €49,95

Shipping Location

Our orders are being shipped from Amsterdam, Netherlands.

Product Information

Bamboo

Our bamboo products are being produced in China. To be a little more precise: Fujian and Zhejiang. Those are regions in China that are known for their vast bamboo forests. We work closely with a handful of partners in these regions. They harvest and produce bamboo products in a sustainable manner with eco-certificates.

Why do you import from China?

Well, China is known for her warm and wet climate in these regions. Exactly the type of climate that bamboo loves. This is how the MOSO bamboo that is being used for our products can grow up to one meter a day!

Bamboo Toothbrush

The handle is made out of bamboo and is 100% biodegradable. The brush hairs unfortunately not. So we advice to either break off the head or take the hairs out with a pincer and put it with the non-recyclable waste.

Brush Hairs

We finally found a new sustainable alternative for the brush hairs of our toothbrushes.* These are made of Nylon 610. Although they are still made of nylon (and thus aren’t biodegradable) the hairs are made of castor oil instead of crude oil – which regular nylon is made of. Castor oil is a natural alternative and therefore is less harmful to our environment.

Of course it’s not the end solution however it’s a step in the right away of making 100% biodegradable toothbrushes.

Cosmetics

We work closely with a handful of local companies for our cosmetic line. Our cosmetic bars and toothpaste tablets are made in The Netherlands and are solely made of organic ingredients.

Sustainability

FSC-Certified

FSC is short for Forest Stewardship Council. This is a sustainable non-profit organization that controls sustainable forestry.

All our bamboo products and paper packaging are labeled with the FSC-certificate to ensure sustainability in our whole supply chain.

Animal Friendly

We guarantee that none of our products are tested on animals. All our products are also 100% vegan and free of animal ingredients.

What about pandas? Don’t they eat bamboo?

The bamboo that is used for our products is called MOSO bamboo and is known for its incredible growth rate. It can reach heights of up to 30 meters. Pandas can’t reach this high and so it’s a type of bamboo that isn’t being consumed by them.

Packaging

We ship al our products 100% plastic-free. All our products are packed in kraft-paper. This is made of recycled paper and therefore has a low environmental footprint.

Biodegradable

Bamboo is incredibly sustainable. It grows fast, it prevents soil erosion and doesn’t need any pesticides. Besides, it stores more CO2 than any other kind of hardwood on our planet. This makes bamboo products a very eco-friendly alternative and it is completely biodegradable.

In cosmetic products, like shampoo and toothpaste, you often find micro-plastics. Our cosmetic products are free from micro-plastics, chemicals and other ingredients that can harm our planet.

Subscriptions

How long do your products last?

That differs per product. Here is a summary:

  • Natural deodorant – lasts 2-3 months
  • Body bars – equivalent to 3-4 show gel bottles
  • Shampoo bars – equivalent to 3-4 shampoo bottles
  • Conditioner bars – equivalent to 3-4 conditioner bottles
  • Shaving soap bars – equivalent to 3-4 canisters of shaving cream
  • Toothpaste tablets – 80 tablets, one brushing each
  • Toothbrushes – according to dental advice: replace a toothbrush once every three months

When will I receive the products that I selected?

As soon as you have ordered, we will process your order and start the delivery. Did you order before 16:00? Then it will go with the mail that day.

How often do I get new products?

Once every 1, 2, or 3 months, as you indicated yourself. You can change this in your account.

Why is there no price difference between the different periodic options?

The prices are the same because the different periodic options are only there for differences in personal use. We assume that not everyone uses the same amount of shampoo, shower gel, or conditioner. Are you someone who will use the shampoo, body, or conditioner bar every day? Then, of course, we recommend a more frequent option than someone who uses them less often.

Where do I find information about my subscription?

In your account, you find information about your subscription. You will see the status, when the next payment is scheduled, and the selected payment method. There is also an overview of the products to which you have subscribed.

Can I change my subscription?

You can always upgrade or cancel your subscription. To do so, go to your account. Under the heading ‘subscriptions;  you see a few buttons: ‘cancel’, ‘change address’, and ‘upgrade or downgrade’. 

I did not receive my products. What should I do?

In that case, send an email to info@thebamboovement.com.

Partnerships

Press Enquiries

For more information in regard to press enquiries you can send an e-mail to: info@thebamboovement.com

Retail

Are you looking for new sustainable products? We love to think with you.

You can find our product collection here.

For more information regarding retail prices and the possibilities for customization send an email to joshua@thebamboovement.com

Partnerships

We are always open for new inspiring partnerships. Are you an influencer, NPO, photographer or do you have any other creative ideas? And do you share the same value as The Bamboovement? We love to get in touch with you. Send an e-mail with your idea or proposal to info@thebamboovement.com and who knows what we can achieve together!