These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we, The Bamboovement (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 75425394), enter into with you. Should you have any questions, please do not hesitate to contact us through firstname.lastname@example.org or send a letter to the address found on the bottom of this page. You can also reach us by phone: + 31 (0) 6 83 77 67 91. We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.
We sell sustainable bamboo products and other eco-friendly cosmetic items to consumers and organizations.
To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account, resulting from the loss of this information, is for your own risk.
The (total) price of our products is indicated in our webshop. You pay through our online payment service; Mollie is the payment service provider. Shipping costs are for the customer until an order of €30.00.
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. PostNL is our fulfillment partner and handles the distribution of our products. We undertake to deliver products within 2 days within the Netherlands, 3-12 days Europe, rest of the world 7 – 32 days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 20 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
You can always return a product, provided you do so within 14 days of receipt (the “withdrawal Period”). To return products, email email@example.com with a description. Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.
The refund will also contain a reimbursement for shipping costs. We reimburse shipping costs up to €8,00.
During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove the packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.
We provide a warranty period of six months on bamboo sunglasses and the bamboo watch. If the products become damaged due to product faults, you are entitled to a replacement product. You have to send us the defective product – if reasonably possible – in the original packaging. The shipping costs shall be borne by you.
We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.
All intellectual property (including copyrights, wordmarks, and trademarks) in relation to our text, photos, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
If you have a complaint, we like to hear about it. Please file your complaint as soon as possible by sending a detailed description to firstname.lastname@example.org. We will process your complaint as soon as possible, but in any event within two working days. Should it take longer to handle your complaint, you will receive a notification within two working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.